Guest Service Manager Job Opening. Currently we are looking for Guest Service Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Providing support and advice to colleagues, members and guests regarding the club services
• Investigating and proactively solving problems within the club in support ongoing development of the club’s services
• Enhancing member and guest experience through analyzing customer experiences.
• Developing customer complaint and resolution procedures to support customer experiences of Club.
• Supporting sales of membership and services through conducting show arounds and responding to enquiries
• Communication courteously w/ customers by telephone, email, letter and face to face.
• Developing feedback or complaints procedures for members & guests to use.
• Keeping ahead of developments in customer service.
• Customer relations management.
• Learning about the club services and keeping up to date with changes, packages and promotions.
Qualifications and requirements :
• Candidates must have a minimum 5 years experience in the same position.
• Excellent written and oral communication skills in English and Arabic.
• Team Player
• Confident, Independent and energetic
• Pro-active, social and well presented. Self-corresponding
• Customer service orientated
• Inter-personal skills, empathy and a good listener.
• High level of initiative.